Comments on IT support services
Just Take a Look at What Our Clients Have to Say…
Find Out How Our Clients Save Time And Money
“Time is money for us - we’re a small company. IT problems don’t take up the individual’s time, so it’s very cost effective.”
Read Some Client Case Studies
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“Ziptech were fast, efficient and have eliminated all the stress in our organisation caused by IT problems.” |
“Our previous IT Support Suppliers were small, low-cost companies that were always very busy and would often take far too long to sort out problems. With Ziptech we have peace of mind.” |
“We needed reliable affordable IT support. Having Ziptech on board is like having your own IT Department, but at a fraction of the cost.” |
“We have never had a situation when we could not get hold of someone to help us.” |
Find Out Why These Clients Chose Ziptech Services
“Ziptech were the only one who gave us confidence in providing a personal service at the best price.”
Find Out What These Clients Like About Our Support
“You can ring Ziptech and talk to a familiar voice and while they are sorting it out on a remote basis I can get on and do other things.”
Examples Of Where We Have Excelled
“We’ve added 4 or 5 new people to the network – it was seamless – business as normal.”
Find Out What Our Clients Say
“Ziptech think in terms of how can we fix this – nothing is too difficult. They have proven to be a fantastic partner.”
Find Out Why These Clients Want to Recommend Ziptech
“I’d recommend Ziptech on the basis that they respond very quickly, they’re personable and very cost effective – certainly for a small business.”
It's been a pleasure
“It has been a pleasure to work with Ziptech Services on our IT support issues. I would certainly recommend Ziptech Services in the future. Thanks for all your help.”
We're in safe hands
“I would like to take this opportunity to express my thanks for the support that you and your colleagues are giving us on a daily basis. I feel that our IT is in safe hands with Ziptech Services at all times which was underlined by my most recent experience when I received an almost instant response to a query raised on a Sunday.”
Worth Every Penny
“The PR Network has been using Ziptech’s SupportLite package of IT services & support for the last six months. We wanted to find an IT firm that would free us up from dealing with IT issues and allow us to focus on growing our business. We chose Ziptech because we were impressed by their professional approach and experience working with “virtual” businesses. Since moving over, we have been delighted with the service. The migration was relatively painless and issues are always dealt with quickly, cheerily and with no tech speak. It was a significant investment for us, but it’s been worth every penny.”
Reduced waste and improved efficiency
“Everything is really efficient now. We’ve got better control of the business and we’ve seen a massive improvement in our diary management, and we can access data much more quickly. This has given us an overall reduction in man hours, and gives us more time to concentrate on serving our customers, and growing the business.”
Monthly savings
“Ziptech save us days of effort each month and, where there’s a specific piece of work, always stick to the price quoted. Plus they are clued up commercially. You need someone who understands your business, and Ziptech consistently demonstrates that it does.”
Problems solved immediately
“We would recommend Ziptech to anyone. The service is personal, problems are solved immediately and they are slick, dynamic and commercially aware. I have yet to encounter a better IT company.”
Improvements yield results
“From the outset the Ziptech team scrutinised our systems and made suggestions to improve IT, such as reorganising the server. As a business we have gained good improvements as a result.
I would recommend Ziptech to any fast growing company that wants efficient IT without the hassle.”
Time savings
“It’s cheaper and better in the long run because any issues get fixed there and then. It takes much less time to sort out issues, so it costs less.”
Faster Support
"I’d never go back to the old way. Whenever we have a problem the Ziptech support team is able to analyse and fix it over the internet. It’s so much easier than trying to explain the problem or waiting until somebody can visit the office."
Professional and Responsive
"The decision to outsource something as important as IT is never easy. What swung it for Ziptech was their professionalism and responsiveness. Their experience has meant that they could anticipate some of the pitfalls we might face.
Above all they are business solution focused rather than simply dwelling within their IT comfort zone - a huge comfort to people who just want their computers to work seamlessly."
Very Happy To Recommend Ziptech Services
"I can’t do business without my computer and I don’t have the time to look after it properly on my own. I’d prefer to spend my time doing business, that’s why I’ve outsourced my computer support to Ziptech Services, and I’m very happy to recommend Ziptech to you.
They look after the security and stability of my PC, by keeping my system serviced with updates and fixing things online whenever I have problems. It’s taken all of the hassle and worry about IT away from me, and more importantly has provided me with additional chargeable time with my clients.
I’ve calculated that Ziptech only needs to save me 6 minutes a week to make the service pay for itself. Anything more than that is additional income for me."
Incredibly Fast And Convenient
"Every contact I’ve had with Ziptech has provided me with a fast and efficient service.
I have a named contact and the team is very friendly, which is a welcome change from automated recordings and premium rate numbers: theirs is a local rate call. Having spent many hours on my own trying to solve strange behavior or actual downtime, with great frustration and disrupted work as a result, I take real comfort from having a friendly voice talk through issues, speedily and efficiently.
Ziptech were able to sort out my desktop without even being here – remote IT management is incredibly fast and convenient - and I can get on with things while it is going on!"
Saves A Huge Amount Of Time And Hassle
"At the click of a mouse Ziptech were able to fix my printer. Their remote management and trouble shooting saves us a huge amount of time and hassle."
Willing To Go Above And Beyond The Call Of Duty
"I always recommend Ziptech, sometimes to business owners who haven't even asked. When we needed to set up an operations centre recently, and in a short timeframe, the team at Ziptech went out of their way to help us do this. Their knowledge, professionalism, flexibility and management ability, allowed us to become operational within four weeks.
We have consistently found them to be reliable, responsive, customer-focused, and willing to go above and beyond the call of duty."
Worth At Least 10 Times The Cost
"The backup service we get from Ziptech is worth at least 10 times the cost. Data is very important to us. We need to be sure that we can recover from a disaster – we don’t want to lose everything we’ve got.
The fact that Ziptech can help us remotely, without having to come on site, makes things so much easier."
Support For Remote Offices And Mobile Users
"Our business is dependent on effective IT, as our consultants are located all over the UK and spend much of their time on client sites. Ziptech were the only people who could support us effectively across such a wide range of locations. Their online support is the only sensible way it can be done."
Ziptech Are Always Available When We Need Them
Our previous support company wasn’t giving us the support we needed, so we switched to Ziptech and we haven’t been disappointed.
They’re always available when we need them. The online service that Ziptech provides means that I can even get my emails and PC support when I’m as far a field as Tokyo! Ziptech have also helped us reduce our print and internet costs by about one third."
A Technology Company That Speaks Plain-English
"It’s great to deal with a technology company that speaks plain English. I never feel uncomfortable calling them for help, they never make me feel like an "idiot user" and they are always able to respond quickly – more than 95% of our calls are dealt with quickly and efficiently without the hassle of getting an engineer onsite."
Efficient, Quick, Flexible and Reliable Service
"We recently moved into our new offices and had to start our business from scratch........quickly!
Ziptech has helped us set up an IT environment that works for us and they are still helping us to develop it as we go along with professional advice and an efficient service. I’m very happy to have found an IT support company that is as flexible as they are reliable."
With Ziptech There’s No Risk
"Ziptech are stars! They know what they’re talking about and the fixed price projects are great. We know exactly how much a job is going to cost before we decide to go ahead. There’s no risk. If a job goes over time, as it sometimes can, Ziptech doesn’t charge us any extra.
We’ve saved thousands of pounds already this year and they’re friendly too!"
The Worries Of Supporting My PC Have Now Gone
"As an independent business advisor the dependence on my pc is immeasurable and downtime critical.
The solution came from Ziptech Services in that it ticked all the required boxes. The main one being the on line solution enabling them to work with you on your machine. Start up took less than an hour, the monthly report on your pc status is a safety net as up to date anti-virus and spy ware are provided as part of the support.
The worries of supporting my pc have now gone and I can focus on developing my business knowing that should there be a problem support is only a phone call away."
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