Sue Gordon, the person at the end of our Customer Support line, talks to our apprentice Billy Byford about his learning journey, ambitions for the future and his unusual passion for woodland warfare.
What made you choose to do an apprenticeship?
I wanted to experience the real side of the industry rather than just study from books. I wanted to know what it is like to speak to professional people who have real problems they need me to solve.
What are your impressions of Ziptech? Is it as you’d expected?
My experience is good so far. I configure the machines, I take first line support calls and I’ve been out on a site audit with one of the senior engineers. I’m learning lots of new things. If there is something I don’t know, I just ask and everyone is helpful.
Did you always want to be a computer engineer?
I started out training as a mechanical engineer, so I can help with car trouble if you get stuck. I have always been the person in the family who fixes everyone’s computer and, really, I am self-taught. I really enjoy it so I thought I’d try to experience what it’s like to do it every day as a career.
What is your favourite part of the job?
It would have to be the problem-solving side of things. I like to figure out solutions. This job allows me to be hands on and go through the process of resolving clients’ issues and I learn something new every time.