About Us

Ziptech Services Team

Our people are the heart of our service, so let’s meet some of the team…

Edwin Alfred

Head of the Directors Briefing Programme.

Ed is responsible for organising and managing Ziptech’s Directors Briefings, a programme of in-person and online learning events for CEOs and Directors of SMBs who want to stay informed of the latest technologies available to business owners and the advantages they can bring. Prior to working for Ziptech, Ed has been in the IT & Telecoms sector for over 15 years.

Chris Barnes

Business Development Manager

An experienced B2B professional with a background in financial services, technology and business intelligence, Chris drives new business development at Ziptech. In a typical day, Chris talks to leaders of small and medium sized businesses about how Ziptech can improve their IT investment and achieve better business outcomes.

Alex Bogdan

Research

Based remotely in Iasi, the historical and cultural capital of Romania, Alex is our expert when it comes to marketing technology, research and digital marketing. Playing a pivotal role in our business development team, Alex identifies the business leaders that Ziptech can really help through digital transformation, helping create modern workplaces.

Perry Bowles

Technical Director

With over 25 years of technical and commercial experience, Perry has a 360° understanding of what businesses need from IT. Perry plays an important part in on-boarding new clients as well as being the technical architect of initiatives aimed at delivering the highest level of strategic, managed services.

Perry hasn’t yet attained the heights of his musical aspirations but nonetheless loves the creative elements of developing a business.

Brad Clish

Virtual Chief Technology Officer

Brad provides direct support to clients who subscribe to Ziptech’s vCTO model, helping them to make strategic decisions about their business systems and consulting at Board Level. Brad holds both ITIL and GDPR-P certifications and has over 10 years’ experience in IT management.

Bradley Glover

Senior Project Engineer

Bradley joined Ziptech on an apprenticeship scheme in 2012. Since then, he has worked his way through many roles. Currently, Bradley helps to architect solutions for clients and then delivers the technical project. Bradley is also an advanced Cyber Essentials practitioner and helps business become Cyber Essentials compliant.

Sue Gordon

Customer Support

As a former Reception Manager at a busy GP surgery, Sue is well-‘practiced’ in handling urgent enquiries. Sue is your first port of call at the Ziptech Service Desk. Her job is to ensure the engineers’ time is optimised by logging your call, allocating a ‘ticket’ to the relevant engineer and monitoring progress.
Sue enjoys learning new skills and has been known to close some first line tech problems herself.

Radwan Khader

Director of Operations

Rad has 40 years IT industry experience starting as a programmer before moving to the commercial side of the industry where he held various Director level posts. During this period, Rad had a number of placements in the Middle East working for local IT companies. The latter as the CEO of a Dubai-based IT Solutions Provider. Born in Jerusalem, Rad arrived in the UK in 1970 to continue his higher education and graduated from Essex University with BSc in Computer Science.

Jasen Loyal

Proactive Services Engineer (vITM)

Jasen delivers Ziptech’s Fractional IT Process which improves clients’ overall business productivity and minimises business risk. His usual day includes completing essential checks on our client's networking, servers, backups and licenses. Monthly Alignment Reviews carried out on client site proactively identify and address potential issues to reduce downtime and increase productivity of our clients’ business.
Previously, Jasen was at GSK in a client-handling role which also included platform testing and development.

Johnson Ma

Senior Desktop and Mac Engineer

Johnson got into IT during 6th form but it took him several years to realise that it was the career he really wanted to pursue. Having worked briefly with a large legal firm in the City, he then joined Ziptech where he enjoys the fast pace of change within the IT industry. He’s particularly keen on Ziptech’s study scheme and has already qualified as a Windows engineer.
Johnson spends his leisure time playing Badminton as well as more virtual PC games. He’s also a keen cinema goer and regularly checks out the latest releases.

Harry Outram

Systems Engineer

Harry started out his IT Career as an apprentice for a SMB support company in Richmond upon Thames. Having completed his apprenticeship and a further year at the company, he began working as a Senior Network Technician for three years, maintaining a network for a school that spanned from Reception all the way to Sixth Form. Now at Ziptech, Harry is enjoying looking after clients’ IT systems as a Systems Engineer.

Amit Parbat

Service Manager

Leading our services team, Amit is focused on building nothing less than a world-class service desk based on a structured training programme for engineers and robust maintenance and monitoring procedures for every Ziptech client. Amit manages performance based on a rigorous set of KPIs in which customer satisfaction levels feature heavily.
When he’s not working, Amit enjoys movies, music and sport.

Jack Sapsford

Project Engineer

Jack started his career in IT in 2016 under an apprenticeship programme which he completed in 2018. He joined Ziptech in 2019 as a Project Engineer. In that short time, Jack has been involved in many projects and on-site work. He also specialises in cyber security and supports clients who wish to gain accreditation through the UK Government’s Cyber Essentials programme.

Connor Simmons

Senior Desktop Engineer

After completing a three year IT course at college, Connor started out as an apprentice with Ziptech in 2014. Since then, he has progressed to the role of Senior Desktop Engineer and is pursuing a course of industry exams which will continue to improve his skills.

Jim Simpson

Founder and CEO

Jim founded Ziptech at a time when his frustration with IT Support companies was at its height. Working as a turnaround CEO, he realised that the performance of each of these companies who sought his advice could be remarkably improved with better IT. Jim decided to set up a straight-talking, skilled and well-organised IT service business with customer needs at its heart.
His other passions include his love for his dogs Ben and Mini who can often be found curled up by his desk.

Luke Skilton

Centralised Services Engineer

Graduating from Guildford Business School, Luke began his career in engineering and IT with his first role on a support desk in 2012. Since then, Luke has worked hard to continue his professional development through in IT systems infrastructure and brings these specialist skills to the Ziptech team.

Lee Steadman

Senior Server Engineer

With 20 years’ experience in IT, Lee is one of the most senior and highly-qualified members of the team. Joining the Ziptech Services team in 2015, Lee is a server and network infrastructure engineer with a range of Microsoft Certifications and he specialises in Microsoft Server, Microsoft Azure and Windows.

Harpreet Walia

Project Manager

Harpreet joined Ziptech back in 2012 as a Desktop Engineer. Since then, clients will have also known Harpreet as a Field Service Engineer and Project Co-Ordinator. Harpreet has continued his professional development all the way through with Ziptech and is now our Project Manager, supporting clients by scoping and managing infrastructure, upgrade, and digital transformation projects.

Contact Us

Please complete the following form if you would like to send us a message and we’ll get back to you as soon as possible. This form is for general enquiries only. Ziptech clients should register their support requests by phoning our Service Desk on 0203 981 0850 or via the Support Page.



    Ziptech can store my information to respond

    *denotes mandatory field

    Don’t like Forms? Then call us…

    Call our Business computing Experts on 0203 981 0850 to arrange your Free Audit or to discuss a project, 0203 981 0850.

    Our certifications

    • Microsoft Partner
    • Cyber Essentials Plus