Over the past 12 months Charterhouse has experienced rapid expansion, growing from 12 employees to 55. As the company grew, its IT began letting it down, causing bottlenecks and frustration. Not only that, but with its IT network crucial to the support of its customers, the group didn’t want to risk impacting its ability to meet its clients’ needs – especially in such a competitive market. So, it brought in Ziptech to help bring its IT operations in line with its ever-expanding business. Ziptech provided support for the server, optimized its network to enable smoother communications with remote offices. “Each office IT network is set up to work in the same way, and we have a very fast connection,” says Charterhouse Managing Director Dennis Frances. “The system set up for our expansion has been absolutely spot-on, the smooth running of our workflow system is critical”.
Dennis adds that the depth and breadth of IT support that the company now enjoys with Ziptech has been a breath of fresh air. “In the past, we always managed our IT support internally,” he says, “but it didn’t really work out because there wasn’t the depth of experience and expertise required for the many aspects of our IT needs. By contrast, Ziptech has experience in lots of different areas of IT. From helping us to select hardware and software, to optimization of our networks, they are completely on top of their subject.”
Dennis highlights key factors Charterhouse benefit from:
“What has particularly impressed Dennis about Ziptech is the fact that they operate almost as an extension of Charterhouse’s business. “When we get on the phone to Ziptech they understand what we need and just get on with it. They are always there to help us out, whatever the time of day – even though my contract doesn’t actually cover 24 hours per day. Their response times are fantastic. You simply cannot get a better service.”
“I completely trust what Ziptech say to me and never have to query their service,” adds Dennis. “We have reached that point in our business relationship. They basically act like our IT department, not just a supplier.”