“Hi I’m James Phipps, Managing Director of Jigsaw Independent Mortgage, trading for 8 years, core business is mortgages, life assurance, general insurance and we’ve been using Ziptech for our IT support for 8 years.”
“Traditionally mortgage advisors have all been localised. We’ve an interactive service, it wasn’t something that our IT Support company, Ziptech, provided but talking to Jim he introduced us to it. It’s a service where people can log in via laptop wherever they are in the UK so it’s similar to the system Ziptech use when they log into our system when carrying out IT support services to put our computers right. We use a similar system to interact with our clients. So if you’re 100 miles away from our office normally we we’d never do business but we can connect you to our laptops and have a face to face meeting. So that’s helped. It’s made us a national company.”
“Unless you have an obscene amount of money I just don’t think you could do it. You can’t employ a person or an IT department to carry out the IT support job Ziptech do. And that’s why we use them because we couldn’t employ an IT support person full time to cover holidays, sickness for the amount we pay Ziptech.
Yes they’re very good, very professional. You can generally get hold of someone when you need them and they help me set up a customer service administration unit – which is when Ziptech started providing IT support and first got involved. I used to work from home but when I set up an office they provided IT services and helped me set up a server and desks for people working with me.
Day to day if a computer goes wrong, and we do use the computers all day, every day – if we can’t use them we can’t trade. I don’t know anything about computers, so it just means if there’s a problem they put it right and we’re not out of business. Using Ziptech for our IT support we don’t have any down time. So it’s important.”