The Subway Development Office sells and develops SUBWAY® franchises in Greater London, in East & West Sussex, Hampshire & the Isle of Wight. The company had been using the same IT support company for over three years. For a while, the IT service was fine, but the staff noticed that as their own company grew, their IT support didn’t keep up. The decision to change was made when the existing IT support company did not recognise when the company’s backup failed. The company was in the process of taking on a new territory and opening a new office, and to avoid the common problem of overspecifying the new server, Ziptech recommended a move to a Cloud based server system – SugarSync. This now works extremely well, is a huge time saver, and makes office life a lot easier. SugarSync enables a member of staff to open the correct document on the IT system, no matter in which office they are located. Subway Development Office’s Office Manager, Elvira Lautenschlager trains and supervises staff in two different offices and she says,
“Sugar Sync is much more efficient and far easier to use. Training staff is far simpler, as we can all use the same documentation on the Cloud Server” Ziptech Services provide a support package that costs a similar amount to the previous IT support company. As Elvira commented however, “The extra cost is a small price to pay for the amount of time saved with the Cloud based Microsoft Office 365 and SugarSync. The Subway Development Office will need to replace the London server in the future, and are looking forward to moving this office onto a Cloud based system”.