International, entrepreneurial group of companies Medex Scientific switched to Ziptech Services seeking more than problem resolution from an IT services provider. Ziptech’s proactive IT management and strategic guidance improves business performance. More recently, Ziptech’s cyber security expertise has helped avoid what could have been a devastating and cleverly-researched cyber fraud attack.
Medex Scientific’s Financial Director (“FD”) Philip Dainton says, “I attended one of Ziptech’s Directors Briefing Sessions where I was able to gain enough information to identify and prevent quite a sophisticated CEO impersonation attack which could have caused significant losses. When I raised the alarm, Ziptech was on the case within minutes, sourcing the point of access, heightening controls, and ensuring changes made by the intruders were cleared.”
The cyber attackers watched the email trail from the FD, built up a picture of the organisation including key members of the accounting team who are responsible for financial sign off. Impersonating the FD, the attackers sent the finance team an exceptionally credible email requesting an ‘authorised’ funds transfer.
Medex Scientific works with IT service provider Ziptech in a way which ensures the group’s IT infrastructure is operating as efficiently as possible and is supporting the operational needs of the international and multi-location group of companies. “Pre-Ziptech,” says Dainton, “staff often couldn’t log on and connectivity would frequently drop during the day. We were always calling our previous supplier’s support desk. Ziptech came in and gave us a full health check. They found fundamental weaknesses in the infrastructure which needed to be addressed at source. We now maintain a healthy infrastructure and productivity has improved, without a doubt.”
Ziptech provides a Virtual IT Manager who frequently audits the performance of the infrastructure while Ziptech’s Virtual CTO ensures the system design and IT strategy is constantly tuned and enhancements are made at the appropriate time – in line with budget and measurable by way of ROI.
Dainton adds, “Ziptech’s staff feel like our own and communication is excellent. When our IT Manager visits, we receive a report at the end of the day which applies a traffic light system for alerting hot spots and areas which need attention. This is reviewed with our Virtual CTO. Consequently, our IT system is proactively managed and continually evolving to support our needs.”
Other services Ziptech has provided to the group include a compliance exercise in preparation for the GDPR.