Support

Access Request

User*
Required access*

Type of access needed*

Read onlyModify
Modify access path*
Machine ID

Data Restore Request

File or folder to be restored*
Full folder path to the data*

Date to restore from*

Date to restore from*

Restore to original location?

YesNo

Phone System Support

Date & Time of problem call*:

Date & Time of problem call:*

Was this an inbound or outbound call*

Was this an inbound or outbound call*InboundOutboundCan't make or receive calls (both)

The phone type you are using*

The phone type you are using*DeskphoneMicrosoft TeamsQunifi/Zoiper software phoneExternal landlineMobile from unknown networkEE based MobileO2 based MobileBT based MobileVodafone based MobileThree based MobileTesco based MobileVirgin based MobileTalk Talk based MobileiD based MobileSky based MobileGiff Gaff based MobileI don't knowNot Applicable
Number or extension you are on*
Number or extension dialled that had the problem*

The other end phone type was*

The other end phone type was*DeskphoneMicrosoft TeamsQunifi/Zoiper software phoneExternal landlineMobile from unknown networkEE based MobileO2 based MobileBT based MobileVodafone based MobileThree based MobileTesco based MobileVirgin based MobileTalk Talk based MobileiD based MobileSky based MobileGiff Gaff based MobileI don't knowNot Applicable
Description of problem (Please include audible message, tones etc.)

Spam Request

Block or Allow for all users

Email to be blocked or allowed

Or

Add file

If more than 1 email address attach a file in word format

To be blocked or allowed?*

BlockedAllowed

Note that this request will block or allow this address for all users in your organisation

New hardware request

Select hardware*

Select hardware*Wireless access pointSwitchRouterDesktopLaptop

Slow Machine

Select hardware*

Machine ID
When was the machine last working prior to being slow?*
Have any changes made prior to system behaving slow?*

For example software update, installed software

Website changes

General support

Machine ID

Who is affected?

Who is affected?*Only I'm affectedSeveral people are affectedEveryone on site is affectedNot applicable