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Complete the form and a ticket will be created for you on our system. A support engineer will then contact you to resolve your issue.
Fields marked with * must be completed for your ticket to be logged.
First name* Last name* Company name* Company Tel Number* Work Location* Work Email* Issue attachment
Please add an attachment to help us understand your problem. Max file size: 500kb. Files accepted: PDF, JPG, GIF
Request type*Please SelectAccess requestData restore requestPhone system supportSpam requestNew hardware requestSlow machineWebsite changesGeneral support Problem summary*
User* Required access*
Read onlyModify Modify access path* Machine ID
File or folder to be restored* Full folder path to the data*
Date to restore from*
YesNo
Date & Time of problem call:*
Was this an inbound or outbound call*InboundOutboundCan't make or receive calls (both)
The phone type you are using*DeskphoneMicrosoft TeamsQunifi/Zoiper software phoneExternal landlineMobile from unknown networkEE based MobileO2 based MobileBT based MobileVodafone based MobileThree based MobileTesco based MobileVirgin based MobileTalk Talk based MobileiD based MobileSky based MobileGiff Gaff based MobileI don't knowNot Applicable Number or extension you are on* Number or extension dialled that had the problem*
The other end phone type was*DeskphoneMicrosoft TeamsQunifi/Zoiper software phoneExternal landlineMobile from unknown networkEE based MobileO2 based MobileBT based MobileVodafone based MobileThree based MobileTesco based MobileVirgin based MobileTalk Talk based MobileiD based MobileSky based MobileGiff Gaff based MobileI don't knowNot Applicable Description of problem (Please include audible message, tones etc.)
Email to be blocked or allowed
Add file
If more than 1 email address attach a file in word format
BlockedAllowed
Note that this request will block or allow this address for all users in your organisation
Select hardware*Wireless access pointSwitchRouterDesktopLaptop
Machine ID When was the machine last working prior to being slow?* Have any changes made prior to system behaving slow?*
For example software update, installed software
Machine ID
Who is affected?*Only I'm affectedSeveral people are affectedEveryone on site is affectedNot applicable
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